Admissions FAQ

Payment Information

Do you accept insurance?

BHOPB  also knowns as the Center for Alcohol & Drug Studies is routinely able to work with most commercial insurance policies. We are in-network with a few major managed care companies, and we are certainly able to work with many out-of-network plans in a manner that will not cut off your access to treatment. Although commercial insurance plans may cover a portion of the treatment costs of our Seaside program, there would be an additional charge for the supplemental services and amenities provided at the programs that are not considered a Covered Service by your insurance plan.

Do you accept Medicare or Medicaid?

Our programs are not contracted as Medicare or Medicaid providers. If you are unable to private pay to attend one of our facilities, please contact one of our Admissions Coordinators in order to obtain a referral to a Medicare or Medicaid-contracting facility.

What are your private pay rates?

Our private pay rates are calculated based upon a per diem (“per day”) rate and will vary depending upon length of stay and program enrollment. Please call our Admissions Department at (888) 432-BHOP for your individualized price quote and payment options.

What forms of payment are accepted?

We accept all major credit cards, certified or cashier’s checks, wire transfers, and cash. If your credit card is linked to your bank account, your bank may have a daily limit imposed. You can have this temporarily lifted by contacting your bank. If payment is by wire transfer, the funds must be received prior to admission. Funds may take several days to transfer.

If I leave treatment early, what is your refund policy?

If the discharge is considered a completion, refund will be distributed upon a daily pro-rate basis within 14 to 21 business days of discharge. If the discharge is considered Against Medical Advice (A.M.A.), Against Staff Advice (A.S.A), or Therapeutic Discharge (T.D.), a limited refund policy may be instituted depending on the individual circumstances. Any pending pharmacy or lab charges will be deducted from a pending refund.

Admissions Information

How do I get admitted?

Admission to any of our facilities can be easily arranged by contacting one of our Admissions Coordinators at (888) 432-BHOP. They can assist with insurance verifications and payment questions. A pre-admission screening over the phone is required prior to admission. This usually takes 10-20 minutes. This pre-screening may raise issues which will require the submission of medical records prior to admission. Barring special circumstances, admissions can easily be arranged within the same day as your original phone call.

What airport should I fly into?

We can provide transportation from Palm Beach International Airport PBI (10-15 minute drive), Fort Lauderdale-Hollywood International Airport FLL (45 minute drive), and Miami International Airport MIA (75 minute drive) to our facility.

Will transportation be provided from the airport to the facility?

We can provide transportation from Palm Beach International Airport PBI (10-15 minute drive), Fort Lauderdale-Hollywood International Airport FLL (45 minute drive) and Miami International Airport MIA (75 minute drive) to our facility. In addition, we can provide courtesy transportation for local Florida clients to the facility.

What should I bring to treatment?

  1. Insurance Card
  2. Prescription Card
  3. All medications (in original bottles)
  4. Cash for your patient account
  5. Cigarettes – if applicable (bring at least a carton upon admission)
  6. Casual Clothing (5 to 7 days’ worth)
  7. Church Clothing – if applicable
  8. Gym Clothing
  9. Beach Wear & Beach Towel
  10. Sun Screen
  11. CD/MP3 Player – Walkman Size
  12. School Books – if applicable
  13. Umbrella
  14. Eyeglasses / Contact Lenses & appropriate accessories

Will my loved ones be contacted once I arrive at the facility?

When you arrive at any of our facilities, a BHOPB staff member will contact a person of your choice to let them know that you have arrived at the facility safely.

How can I reach a loved one in treatment?

Although HIPAA laws prevent us from denying or confirming an individual’s attendance at our rehab center, if the individual is a client at our facility, someone will contact you. You can speak more to one of our Admissions Specialists about requesting this information.

Are private rooms available?

A private room is available at an additional charge.

Should I bring my medications to treatment?

Please bring any medications you are currently prescribed in the original prescription bottle.

We are happy to answer any further questions you may have about Behavioral Health of the Palm Beaches and the admissions process. Call (888) 432-2467 to contact our admissions staff.

Are pets allowed at your facility?

We currently do not allow pets in any of our facilities aside from our luxury facility, Seaside Palm Beach.

What programs does your Lake Worth rehab offer?

The availability of some programs may vary depending on the therapists available on-site. Generally, our services include:

  • Levels of Care
    • Medical Detox
    • Residential Treatment Program
    • Partial Hospitalization Program (PHP)
    • Intensive Outpatient Program (IOP)
    • Outpatient Treatment
  • Addiction Treatment
    • Alcohol Treatment
    • Benzodiazepine Treatment
    • Cocaine Treatment
    • Heroin Treatment
    • Methamphetamine Treatment
    • Opioids Treatment
    • Prescription Drugs Treatment
  • Detox Programs 
    • Alcohol Detox
    • Benzodiazepine Detox
    • Cocaine Detox
    • Heroin Detox
    • Methamphetamine Detox
    • Opioids Detox
    • Prescription Drugs Detox

To read more about our additional therapy programs, visit our addiction services page.

Do you work with a 12-step model?

Yes, we work with a 12-step model. In the “Big Book” which is the central text of Alcoholics Anonymous (AA) that outlines the program, the twelve steps are defined as a “set of principles, spiritual in nature, when practiced as a way of life, can expel the obsession to drink and enable the sufferer to become happily and usefully whole.” Here are the AA Twelve Steps:

STEP 1. We admitted we were powerless over alcohol – that our lives had become unmanageable. Many alcoholics have a hard time admitting that they can’t control their alcohol use. Once they acknowledge that they are powerless over their addiction, their recovery process can begin.

STEP 2. Came to believe that a power greater than ourselves could restore us to sanity. AA believes that people with an alcohol addiction need to look to something greater than themselves to recover. Those working the steps are free to choose whatever higher power or God works for them.

STEP 3. Made a decision to turn our will and our lives over to the care of God as we understood Him. Here, the alcoholic consciously decides to surrender themselves over to whatever or whoever they believe their higher power to be.

STEP 4. Made a searching and fearless moral inventory of ourselves. This step requires taking a moral inventory of oneself and self-examination that can be uncomfortable, but honesty is key in this process. The goal is to identify any areas of past which include regret, embarrassment, shame, guilt or anger.

STEP 5. Admitted to God, to ourselves, and to another human being the exact nature of our wrongs. This step involves admitting to past poor behavior. Often, alcoholics will share what they wrote down during the previous step with their sponsor.

STEP 6. Were entirely ready to have God remove all these defects of character. The alcoholic admits that they are ready to have their higher power remove the wrongs they listed in Step 4.

STEP 7. Humbly asked Him to remove our shortcomings. Every person has character defects; after all we are only human. The recovering alcoholic is not strong enough to eliminate these defects on their own, so they ask their higher power to do so.

STEP 8. Made a list of all persons we had harmed, and became willing to make amends to them all. Alcoholics write down all of the people they wronged through their alcoholism. The wrongs could range from stealing from them, lying, manipulation, etc.

STEP 9. Made direct amends to such people wherever possible, except when to do so would injure them or others. Many alcoholics work with their sponsor to figure out the best way to complete this step. Making amends may include writing a letter to a person or sitting down face to face with them to talk about their issues and overcoming them.

STEP 10. Continued to take personal inventory and when we were wrong promptly admitted it. This step involves a commitment to monitor yourself for any behaviors that may be detrimental to yourself or others and to admit when you are wrong.

STEP 11. Sought through prayer and meditation to improve our conscious contact with God, as we understood Him, praying only for knowledge of His will for us and the power to carry that out. Step 10 requires you to commit to some kind of spiritual practice. That practice could be anything from prayer, to meditation, yoga, to reading scripture.

STEP 12. Having had a spiritual awakening as the result of these Steps, we tried to carry this message to alcoholics, and to practice these principles in all our affairs. This step encourages members to help others in their recovery and to pay it forward. Many members become sponsors once they have completed the 12 steps.

Do you offer 12-step meetings at your facility or do patients attend outside groups?

We bring some meetings in as well as bring patients to attend outside groups.