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Admissions FAQ

Admissions FAQ


Do you accept insurance?

BHOPB is routinely able to work with most commercial insurance policies. We are in-network with a few major managed care companies, and we are certainly able to work with many out-of-network plans in a manner that will not cut off your access to treatment. Although commercial insurance plans may cover a portion of the treatment costs of our Seaside program, there would be an additional charge for the supplemental services and amenities provided at the programs that are not considered a Covered Service by your insurance plan.

Do you accept Medicare or Medicaid?

Our programs are not contracted as Medicare or Medicaid providers. If you are unable to private pay to attend one of our facilities, please contact one of our Admissions Coordinators in order to obtain a referral to a Medicare or Medicaid-contracting facility.

What are your private pay rates?

Our private pay rates are calculated based upon a per diem ("per day") rate and will vary depending upon length of stay and program enrollment. Please call our Admissions Department at (888) 432-BHOP for your individualized price quote and payment options.

What forms of payment are accepted?

We accept all major credit cards, certified or cashier’s checks, wire transfers, and cash. If your credit card is linked to your bank account, your bank may have a daily limit imposed. You can have this temporarily lifted by contacting your bank. If payment is by wire transfer, the funds must be received prior to admission. Funds may take several days to transfer.

If I leave treatment early, what is your refund policy?

If the discharge is considered a completion, refund will be distributed upon a daily pro-rate basis within 14 to 21 business days of discharge. If the discharge is considered Against Medical Advice (A.M.A.), Against Staff Advice (A.S.A), or Therapeutic Discharge (T.D.), a limited refund policy may be instituted depending on the individual circumstances. Any pending pharmacy or lab charges will be deducted from a pending refund.

Admissions Information

How do I get admitted?

Admission to any of our facilities can be easily arranged by contacting one of our Admissions Coordinators at (888) 432-BHOP. They can assist with insurance verifications and payment questions. A pre-admission screening over the phone is required prior to admission. This usually takes 10-20 minutes. This pre-screening may raise issues which will require the submission of medical records prior to admission. Barring special circumstances, admissions can easily be arranged within the same day as your original phone call.

What airport should I fly into?

We can provide transportation from Palm Beach International Airport PBI (10-15 minute drive), Fort Lauderdale-Hollywood International Airport FLL (45 minute drive), and Miami International Airport MIA (75 minute drive) to our facility.

Will transportation be provided from the airport to the facility?

We can provide transportation from Palm Beach International Airport PBI (10-15 minute drive), Fort Lauderdale-Hollywood International Airport FLL (45 minute drive) and Miami International Airport MIA (75 minute drive) to our facility. In addition, we can provide courtesy transportation for local Florida clients to the facility.

What should I bring to treatment?

  1. Insurance Card
  2. Prescription Card
  3. All medications (in original bottles)
  4. Cash for your patient account
  5. Cigarettes - if applicable (bring at least a carton upon admission)
  6. Casual Clothing (5 to 7 days' worth)
  7. Church Clothing - if applicable
  1. Gym Clothing
  2. Beach Wear & Beach Towel
  3. Sun Screen
  4. CD/MP3 Player - Walkman Size
  5. School Books - if applicable
  6. Umbrella
  7. Eyeglasses / Contact Lenses & appropriate accessories

Will my loved ones be contacted once I arrive at the facility?

When you arrive at any of our facilities, a BHOPB staff member will contact a person of your choice to let them know that you have arrived at the facility safely.

Are private rooms available?

A private room is available at an additional charge.

Should I bring my medications to treatment?

Please bring any medications you are currently prescribed in the original prescription bottle.

We are happy to answer any further questions you may have about Behavioral Health of the Palm Beaches and the admissions process. Call (888) 432-2467 to contact our admissions staff. 

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