Payment Information

Do you accept insurance?
BHOPB is routinely able to work with most commercial insurance policies. We are in-network with a few major managed care companies however we are certainly able to work with many out-of-network plans in a manner that will not obstruct your access to treatment. Commercial insurance plans may cover a portion of the treatment costs of our SeaSide program however there would be an additional charge for the supplemental services and amenities provided at the programs that are not considered a Covered Service by your insurance plan.

Do you accept Medicare or Medicaid?
Our programs are not contracted as Medicare or Medicaid providers. If you are unable to private pay to attend one of our facilities, please contact one of our Admissions Coordinators in order to obtain a referral to a Medicare or Medicaid-contracting facility.

What are your private pay rates?
Our private pay rates are calculated based upon a per diem rate and will vary dependent upon length of stay and program enrollment. Please call our Admissions Department at (888) 432-BHOP for your individualized price quote and payment options.

What forms of payment are accepted?
We accept all major credit cards, certified or cashier’s checks, wire transfers and cash. If your credit card is linked to your bank account, your bank may have a daily limit imposed. You can have this temporarily lifted by contacting your bank. If payment is by wire transfer, the funds must be received prior to admission. Funds may take several days to transfer.
If I leave treatment early, what is your refund policy? If the discharge is considered a completion, refund will be distributed upon a daily pro-rate basis within 14 to 21 business days of discharge. If the discharge is considered Against Medical Advice (A.M.A.), Against Staff Advice (ASA), or Therapeutic Discharge (T.D.), a limited refund policy may be instituted dependent upon the individual circumstances. Any pending pharmacy or lab charges will be deducted from a pending refund.

Admissions Information

How do I get admitted?
Admissions can be easily arranged by contacting one of our Admissions Coordinators at (888) 432-BHOP. They can assist with insurance verifications and payment questions. A pre-admission screening over the phone is required prior to admission. This usually takes 10-20 minutes. This pre-screening may raise issues which will require the submission of medical records prior to admission. Barring special circumstances, admissions can easily be arranged within the same day as your original phone call.

What airport should I fly into?
We can provide transportation from Palm Beach International Airport PBI (10-15 minute drive), Fort Lauderdale-Hollywood International Airport FLL (45 minute drive) and Miami International Airport MIA (75 minute drive) to our facility.

Will transportation be provided from the airport to the facility?
We can provide transportation from Palm Beach International Airport PBI (10-15 minute drive), Fort Lauderdale-Hollywood International Airport FLL (45 minute drive) and Miami International Airport MIA (75 minute drive) to our facility. In addition, we can provide courtesy transportation for local Florida clients to the facility.

What should I bring to treatment?

Items to Bring to Treatment

1. Insurance Card
2. Prescription Card
3. All medications (in original bottles)
4. Cash for your patient account
5. Cigarettes - bring at least a carton upon admission
6. Casual Clothing (5 to 7 days worth)
7. Church Clothing - if applicable
8. Gym Clothing
9. Beach Wear & Beach Towel
10. Sun Screen
11. CD/MP3 Player - Walkman Size
12. School Books - if applicable
13. Umbrella
14. Eyeglasses / Contact Lenses & appropriate accessories

Can I bring my cell phone, laptop or MP3 player?
Use of cell phones, game units and laptops are not permitted at the BHOPB facility. Clients in our SeaSide program may use their cell phones and laptops during designated times. MP3 players are allowed at all our facilities. They may not be utilized during treatment times.

Will my loved ones be contacted once I arrive at the facility?
When you arrive at the facility, a BHOPB staff member will contact a person of your choice to let them know that you have arrived at the facility safely.

Are private rooms available?
A private room is available at an additional charge.

Can I bring my pet to treatment?
Pets are not allowed at our facilities due to patient health concerns.

Should I bring my medications to treatment?
Please bring any medications you are currently prescribed in the original prescription bottle.

Patient Rules

What are the phone privileges?

Phase I
Patients are allowed to make clinically and medically appropriate supervised phone calls.
Phase II
Patients are allowed to use the phones Sunday through Thursday from 4:30pm until 10:30pm and Friday and Saturday from 12:30pm until 10:30pm. Please bring a calling card.

What are the visitation privileges?
Phase II visitations are permitted on Sunday between 12:30pm and 5:30pm and must be approved by your therapist.

What are the reasons I may be asked to leave treatment?

• Leaving the property without permission
• Sexual activity with other patients
• Use of drugs or alcohol Fighting and/or threats of violence

Is smoking permitted?
Smoking is permitted in designated areas. No smoking in any buildings, including the residences. It is recommended smokers bring a carton of cigarettes.

What is the dress code?

• Slacks or jeans, blouses, sandals or sneakers are appropriate.
• Short shorts, halter-tops, spaghetti straps, and stomach bearing shirts are NOT permitted.
• Appropriate undergarments are required at all times and may not be visible.
• Clothing which promotes alcohol, drugs or bars are NOT permitted.
• Swimsuits are to be worn at the beach or pool ONLY.

Can I receive packages while I am in treatment?
Care packages can be sent c/o BHOPB, 509 Federal Hwy, Lake Park, FL 33403. All care packages will be opened upon arrival to ensure client safety.

Treatment Information

a) Who will my private information be provided to?
Your private health information is protected by The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule. We will not release any of your information to anyone without a release signed by you.

b) What is a sample day like?

Download Schedules

PHASE-I_Lake_Worth_schedule.pdf (45.14 KB)

PHASE-II_Schedule.pdf (6.85 KB)

PHASE_II_Tuesday_Thursday_Schedule.pdf (6.73 KB)

PHASE-II_Speciality_Group_Schedule.pdf (5.79 KB)

c) How often will I see my therapist?
Phase I clients will see a therapist 1-2 times, more if clinically necessary. Phase II clients will see a therapist every treatment day.

d) What is the average length of stay of a BHOPB client?
The length of stay of a BHOPB client is determined by the individual client’s clinical need. BHOPB treatment is not one-size-fits-all and therefore length of stay cannot be easily determined prior to admission. We do understand however that outside circumstances may require a client to have a pre-determined treatment length of stay.

e) Will I have to go to 12 Step meetings while in treatment?
BHOPB clients are introduced to 12 step meetings while in treatment. Meetings are brought on campus and clients are also brought to meetings in the outside recovery community. Attendance at meetings is considered to be a part of the client’s treatment plan. Any bias about 12 step programs or meetings should be discussed with your therapist; all feelings are valid and will be respected.

f) What happens when it is time for me to discharge?
You will meet with our discharge planner throughout the course of your treatment at BHOPB. All necessary and clinically appropriate appointments will be made prior to discharge including, but not limited to, arrangements with a halfway house, intensive outpatient treatment, outpatient counseling, 12 step meetings, psychiatrist appointments or medical appointments. We have an extensive Alumni program and in addition, clients who discharge locally may attend our aftercare groups which occur three times weekly.